Refund and Cancellation Policy
Effective Date:
August 9, 2025
1. Introduction
At Pinot & Points, each booking involves custom research and a personalized strategy. We value your trust—and our time. This policy outlines how refunds, cancellations, and rescheduling are handled.
2. General Policy
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All services are non-refundable once work has begun, with limited exceptions outlined in The Pinot Pledge below.
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We encourage you to contact us before booking to ensure your selected package fits your needs. Email: info@pinotandpoints.com
3. Rescheduling & Cancellation
Swirl Session (Consultation)
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Rescheduling is allowed with at least 24 hours’ notice.
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No-shows or cancellations within 24 hours are non-refundable.
Award Booking Packages
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If you cancel before any research begins, a 50% refund may be issued.
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Once award research has started, the package is non-refundable, even if you choose not to book the options provided.
Add-On Services (Top-Offs)
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All add-ons are non-refundable once delivered.
Privacy Policy
4. Booking Timeliness
Award redemptions are highly dynamic and availability can change quickly.
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If you delay booking and availability expires, a new search may require an additional fee.
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We cannot guarantee availability beyond the initial delivery window.
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If your redemption is not available within 24 hours after initial delivery, we will provide another search free of charge.
5 . Modifications
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Some packages include a set number of revisions, depending on the service.
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Additional revisions can be purchased as a Top-Off.
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Revisions do not include full reworks due to changing travel plans, destinations, or point balances after intake.
6. Need Help?
We’re committed to your satisfaction. If something feels off, reach out and let us make it right: info@pinotandpoints.com